{"id":24,"date":"2021-06-08T18:49:30","date_gmt":"2021-06-08T16:49:30","guid":{"rendered":"http:\/\/dev.cartour.es\/?page_id=24"},"modified":"2025-12-02T09:29:43","modified_gmt":"2025-12-02T08:29:43","slug":"normas-de-calidad","status":"publish","type":"page","link":"https:\/\/cartour.es\/en\/normas-de-calidad\/","title":{"rendered":"Quality Standards"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"24\" class=\"elementor elementor-24\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-772f0919 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"772f0919\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6bf84795\" data-id=\"6bf84795\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f42855 elementor-widget elementor-widget-heading\" data-id=\"4f42855\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Quality Standards<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4ec48d21 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4ec48d21\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-65de4992\" data-id=\"65de4992\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7f67a22e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7f67a22e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6cc3cc07\" data-id=\"6cc3cc07\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69826f7b elementor-widget elementor-widget-text-editor\" data-id=\"69826f7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>CAR TOUR ha desarrollado e implementado un Sistema de Gesti\u00f3n de Calidad y Medio Ambiente de acuerdo a las Normas UNE-EN-ISO 9001:2015 y UNE-EN ISO 14001:20015, que engloba los procesos, responsabilidades, recursos, etc., establecidos para garantizar la satisfacci\u00f3n de sus clientes y la mejora continua de la Calidad y Medio Ambiente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4fed4945 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4fed4945\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4835b09a\" data-id=\"4835b09a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ee0ef7 elementor-widget elementor-widget-heading\" data-id=\"5ee0ef7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Objectives <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13fb1fb8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"13fb1fb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7e4d0ee1\" data-id=\"7e4d0ee1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2209f9dd elementor-widget elementor-widget-text-editor\" data-id=\"2209f9dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The general objectives defined by the Manager that guide CAR TOUR in achieving quality are the following:<\/p><ul><li>Asegurar que los <a href=\"https:\/\/cartour.es\/en\/autocares-capacidad-47-55-plazas-espana\/\">servicios<\/a> prestados a sus clientes est\u00e9n de acuerdo con sus requisitos expl\u00edcitos e impl\u00edcitos, legales y reglamentarios.<\/li><li>Formar, motivar e involucrar al personal afectado en la gesti\u00f3n y desarrollo del Sistema de Calidad y Medio Ambiente.<\/li><li>Detectar r\u00e1pidamente los fallos y tomar las medidas necesarias para paliar las consecuencias de los mismos y evitar su repetici\u00f3n.<\/li><li>Establecer acciones y programas orientados a la prevenci\u00f3n de fallos.<\/li><li>The commitment with the client of punctuality in the services.<\/li><li>Establecer sistemas para conocer las necesidades de los clientes y medir su grado de satisfacci\u00f3n con los servicios CAR TOUR.<\/li><li>Plan and develop activities for the continuous improvement of services.<\/li><li>Mejorar continuamente el Sistema de Gesti\u00f3n de Calidad y Medio Ambiente a trav\u00e9s de las sucesivas revisiones del mismo.<\/li><li>Estar siempre a la vanguardia tecnol\u00f3gica, de tal manera que nuestros <a href=\"https:\/\/cartour.es\/en\/\">autocares<\/a> sean cada vez m\u00e1s eficientes, menos agresivos con el medio ambiente, con emisiones de CO2 m\u00e1s bajas, m\u00e1s seguros con la incorporaci\u00f3n de nuevos sistemas de control y m\u00e1s confortables.<\/li><li>El compromiso de la empresa con el Medio Ambiente con la reducci\u00f3n de la contaminaci\u00f3n.<p>\u00a0<\/p>La Gerencia de CAR TOUR, a trav\u00e9s del Responsable de Calidad, difundir\u00e1 esta Pol\u00edtica de Calidad con el fin de que sea entendida y aplicada por todo el personal dedicado a las actividades sometidas al Sistema de Calidad y Medio Ambiente.<\/li><\/ul><div>\u00a0<\/div><div>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a05 de Junio de 2021<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3b26dae elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b26dae\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-6e918f3\" data-id=\"6e918f3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-18bed29 elementor-widget elementor-widget-heading\" data-id=\"18bed29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ISO Awards<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c8433f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8c8433f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-f70796e elementor-hidden-phone\" data-id=\"f70796e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-428141a\" data-id=\"428141a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6aa2e8e elementor-widget elementor-widget-image\" data-id=\"6aa2e8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"193\" src=\"https:\/\/cartour.es\/wp-content\/uploads\/2021\/07\/Logotipo-ISO-14001_color-300x193.jpg\" class=\"attachment-medium size-medium wp-image-1255\" alt=\"Logotipo ISO-14001_color\" srcset=\"https:\/\/cartour.es\/wp-content\/uploads\/2021\/07\/Logotipo-ISO-14001_color-300x193.jpg 300w, https:\/\/cartour.es\/wp-content\/uploads\/2021\/07\/Logotipo-ISO-14001_color-1024x660.jpg 1024w, https:\/\/cartour.es\/wp-content\/uploads\/2021\/07\/Logotipo-ISO-14001_color-768x495.jpg 768w, https:\/\/cartour.es\/wp-content\/uploads\/2021\/07\/Logotipo-ISO-14001_color-1536x991.jpg 1536w, https:\/\/cartour.es\/wp-content\/uploads\/2021\/07\/Logotipo-ISO-14001_color-18x12.jpg 18w, https:\/\/cartour.es\/wp-content\/uploads\/2021\/07\/Logotipo-ISO-14001_color.jpg 1701w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-f04298b\" data-id=\"f04298b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4454f29 elementor-widget elementor-widget-image\" data-id=\"4454f29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cartour.es\/wp-content\/uploads\/elementor\/thumbs\/ISO9001ENAC-Logotipo-ISO-2010-09.06.2013-pte2klobclwxzsu6sad1hes8anwbgemn8s2wevzoq2.bmp\" title=\"ISO9001ENAC Logotipo ISO 2010-09.06.2013\" alt=\"ISO9001ENAC Logotipo ISO 2010-09.06.2013\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-6a9a5b2 elementor-hidden-phone\" data-id=\"6a9a5b2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-b6afa86 elementor-hidden-phone\" data-id=\"b6afa86\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ee2ae87 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ee2ae87\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e8d42b3\" data-id=\"e8d42b3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b91847a elementor-widget elementor-widget-heading\" data-id=\"b91847a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact us <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b3b135 elementor-widget elementor-widget-text-editor\" data-id=\"2b3b135\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Contact us today for your no-obligation quotation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-362099f\" data-id=\"362099f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d4f1b5a elementor-align-center elementor-widget elementor-widget-button\" data-id=\"d4f1b5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"\/en\/contacto\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enquire NOw<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Normas de calidad CAR TOUR ha desarrollado e implementado un Sistema de Gesti\u00f3n de Calidad y Medio Ambiente de acuerdo a las Normas UNE-EN-ISO 9001:2015 y UNE-EN ISO 14001:20015, que engloba los procesos, responsabilidades, recursos, etc., establecidos para garantizar la satisfacci\u00f3n de sus clientes y la mejora continua de la Calidad y Medio Ambiente. OBJETIVOS [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-24","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/cartour.es\/en\/wp-json\/wp\/v2\/pages\/24","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cartour.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cartour.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cartour.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cartour.es\/en\/wp-json\/wp\/v2\/comments?post=24"}],"version-history":[{"count":141,"href":"https:\/\/cartour.es\/en\/wp-json\/wp\/v2\/pages\/24\/revisions"}],"predecessor-version":[{"id":7988,"href":"https:\/\/cartour.es\/en\/wp-json\/wp\/v2\/pages\/24\/revisions\/7988"}],"wp:attachment":[{"href":"https:\/\/cartour.es\/en\/wp-json\/wp\/v2\/media?parent=24"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}