CAR TOUR has developed and implemented a Quality and Environmental Management System in accordance with the UNE-EN-ISO 9001:2015 and UNE-EN ISO 14001:2015 standards, covering the processes, responsibilities, resources, etc., established to guarantee customer satisfaction and the continuous improvement of Quality and the Environment.
The general objectives defined by Management that guide CAR TOUR in achieving quality are as follows:
- Ensure that the services provided to customers meet their explicit and implicit, legal and regulatory requirements.
- Train, motivate and involve the staff concerned in the management and development of the Quality and Environmental Management System.
- Quickly detect failures and take the necessary measures to mitigate their consequences and prevent recurrence.
- Establish actions and programs aimed at failure prevention.
- The commitment to customers of punctuality in services.
- Establish systems to understand customer needs and measure their level of satisfaction with CAR TOUR services.
- Plan and carry out activities for the continuous improvement of services.
- Continuously improve the Quality and Environmental Management System through successive reviews of it.
- Always stay at the technological forefront, so that our coaches are increasingly efficient, less harmful to the environment, with lower CO2 emissions, safer with the incorporation of new control systems, and more comfortable.
- The company's commitment to the Environment through the reduction of pollution. CAR TOUR's Management, through the Quality Manager, will communicate this Quality Policy so that it is understood and applied by all staff involved in activities subject to the Quality and Environmental Management System.
We hold the following Quality certifications:
- ISO 9001 certification
- ISO 14001 environmental management accreditation